- haoshi design will NOT be responsible for clear customs and all related charges of custom declaration at destination.
- Special shipping charges may be applied to certain oversized items. We will advise you the additional charges prior to processing your order. We will only arrange shipment once confirm all related charge have been settled.
- haoshi design provides shipping to all oversea countries.
- All in-stock orders will be shipped within 3 days after receive your order. You should then receive it in 10 to 20 business days. Shipping times will vary with the countries.
- We would accept refund request within 7 business days from the date you receive the product.
- We will only refund purchase price. Shipping fee will NOT be refunded. We give you a refund for your purchase using your original payment method.
- In case of defective item or damage caused by transportation. We will absorb the shipping fee of re-sending a new or repair item to your postal address.
- All products have been used or damaged by human factor will not be applied to this policy.
- We would offer exchange within 7 business days from the date you receive the product. Exchange administration charge USD$ 15 will be applied per order.
- We would only accept exchange product with prefect condition. All products have been used or damaged by human factor will not be accepted
- Customers have to in charge of all shipment fees. USD 7 and USD 30 will be charge as return shipment fee for accessories and Home Décor respectively.
- Please email to firstname.lastname@example.org to inform us and get our reference number before sending your return product.
- Return address : 1F, No.255, Sec.1, Xinglong Rd., Taipei City 116, Taiwan
- Please make sure all return products are well packed. If any damage caused by inappropriate package, we will not offer exchange to the product.
- New product will be sent within 3 business days from the date we receive the exchange one.